Turn your Shopify storeinto an AI agent thatsells, supports & gets things done.
Flyweight connects your existing store knowledge and commerce tools in one AI agent that guides customers, resolves requests, and takes action - end to end.
- Maximum accuracy with Knowledge Graph
- Automatic AI training (nightly refresh)
- GDPR and EU AI Act compliant
One AI agent. From conversation to completed action.
The same agent that talks to your customers can recommend, resolve, and complete the next step, using your store knowledge and the tools you already run.
Sells
Answers questions, understands what the customer actually needs, and recommends the right products.
Flyweight turns product conversations into sales, helping shoppers find the right recovery solution and answering detailed questions at the moment of purchase.
1 in 8 conversations leads to a sale
Supports
Resolves common questions using your real store knowledge and live order context, and hands complex cases to your team with full context.
Flyweight guides customers through HDMI audio extractors, switches, and splitters, compares options, and helps them connect and configure their setup after purchase.
Expert product and setup support, available instantly
Gets things done
Completes approved actions across Shopify and your existing commerce stack, from a newsletter signup to an order change.
Flyweight verifies the order, checks the business rules, and triggers an address change or eligible cancellation right in the chat, before fulfilment.
Resolve order issues before fulfilment
Trusted by 800+ leading Shopify brands
Real storefronts, in each brand’s own voice.
“Simply excellent.”
“Really easy to install because everything works automatically. Quick setup and a genuinely well thought-out product.”
“We tested a few chatbots, and Flyweight AI is the one we truly recommend.”
“The Shopify integration is simple and the chatbot answers are outstanding. It doesn’t just advise on products, it routes support requests to exactly the right place.”
“Setup was really straightforward and the result is convincing across the board. First-class support whenever we need custom solutions.”
“The AI is smart and helpful. It knows our products and gives quick, useful answers, like a great support person available around the clock.”
“Our 24/7 concierge for selling jewelry, with the most natural AI conversations I’ve experienced. Setup was one click and the support was superb.”
“Flyweight was up and running in no time. Setup couldn’t be easier, and our customers used the live chat from day one.”
“Easy setup and well configured right away. The AI answers customer questions brilliantly and the support is fantastic.”
“Impressed how well this works. The AI knows everything, and when it doesn’t, it just forwards the request to us.”
“Great app with brilliant features.”
“Top customer support.”
“Great app and great support, GDPR and AI-Act compliant. Easy to install, works perfectly, and saves us a lot of time.”
An AI agent that actually knows your store.
Flyweight continuously connects the knowledge across your Shopify store: products, variants, collections, content, policies, orders, customer context, and connected systems. This creates a structured commerce knowledge graph the AI can use to understand relationships, not just search isolated pages or repeat generic answers.
Shopify Store
All public store data. More sources possible — Zendesk, content metafields, file uploads.
Flyweight AI Knowledge Graph
Customer Chat
Instant, accurate answers based on your store data.
Your on-brand AI, everywhere your customers are
Your store already holds the answers. Flyweight turns all of it into one on-brand AI, refreshed daily, and soon it answers on every channel your customers use.
Live on your Shopify store today
Turn your Shopify store into an AI chatbot that answers instantly, grounded in your store content.
See our AI Chatbot for Shopify
AI-powered search that can replace your storefront search bar.
InstagramSoon
WhatsAppSoon
MessengerSoonAnswer tickets with your Flyweight AI directly on all your platforms, grounded in your store content. Zendesk, Freshdesk, Gorgias, Gmail, and Outlook are just examples.
Available on AI Pro and AI Leader. Each CS tool is connected to your store by one of our experts.
See how Channels workEnd-to-end commerce automation for Shopify brands.
Connect Flyweight to Shopify, your customer-service platform, CRM, marketing tools, fulfilment systems, and custom applications. One AI agent can use information and complete actions across your existing process, without forcing you to replace your stack.
- Sign a customer up to your newsletter, then sync into your marketing tool.
- Cancel or fix an order right after purchase, before it ships.
- Update a shipping address while it still counts.
- Only completes actions you have approved, checked against store context first.
A peek at what Flyweight can do
A few of the ways our AI handles support and drives sales across your store — explore them all.
Handle every case from order issues to product advice.
Route chats by intent and urgency — from canceling orders to requesting returns. All automated.
Jump into any conversation — human takeover included, free.
Live Chat
NewAdd unlimited live chat and human takeover to your Shopify store. The AI handles the volume; your team steps in seamlessly when it matters — included free.
Smart product suggestions, right inside the chat.
The AI recommends relevant products in real time — complete with rich previews and direct shopping actions.
Multilingual AI Chatbot for Shopify Stores
Offer instant support in 100+ languages with Flyweight AI. Automatic language detection and full multilingual Shopify chatbot.
Real-time tracking for happier customers
Let customers check their order status instantly — without waiting or asking support.
GDPR & EU-AI-Act ready, out of the box.
Designed to work within GDPR and the EU AI Act — privacy-friendly by default, with data minimization built in.
Get Started Today
Try your own AI chatbot for free and see how it grows your business. 7 days free, no limits on traffic or AI chats.
Click "Install" to add the "Flyweight AI" app to your Shopify® store. No credit card needed, no signup required.
Join the Flyweight Family! 👋
Up for working at a fast-growing SaaS startup? Mannheim or Frankfurt? Remote? Engineering or Sales? Get in touch.
Hi, we're Flyweight! We’re a team of software developers passionate about building the best and most authentic AI solutions for e-commerce stores.
Our HQ is in Mannheim, Germany. You're always welcome for coffee or mate if you're around!
What Our Customers Say
4.8 out of 5 based on 128 reviews on the Shopify App Store
Maître Philippe & Filles
I just started using this app and it's fantastic. No need to feed it with questions and answers, the app learn everything alone and give very inteligent responses. Perfect and professional. Thank you.
PD Customs
An incredibly effective app that is both simple to use and remarkably smart straight from the get-go. Unlike other AI chat apps that I've tested it pretty much provides the perfect answer 100% of the time. Tweaking custom answers is super easy and never fails. I'm loving it so far!
Zero Trace Tours
Honestly, I just installed this, super easy. Did my first search, amazing response! I could never provide the service this thing will for me. Epic find
Optimize GmbH
Easy Setup und direkt gut eingerichtet! Die KI antwortet super auf Kundenanfragen und ist dabei fachlich sehr gut (hängt natürlich von der Webseite ab). Der Support ist Hammer, antwortet in wenigen Stunden und immer fachlich kompetent. Sollte öfters geben.
Venen Engel Shop
Das Setup von Fly ist äußerst unkompliziert, und das Ergebnis überzeugt auf ganzer Linie. Alle wichtigen Designs können individuell angepasst werden, wodurch unsere Kunden bereits ab dem ersten Tag von der Live-Chat-Funktion profitieren. Darüber hinaus bietet Flyweight einen erstklassigen Kundenservice, der bei der Implementierung von Custom Routings oder anderen maßgeschneiderten Lösungen unterstützt. Vielen Dank für eure großartige Unterstützung!
VEYNOU
I’m super impressed by this AI chatbot! It acts as our 24/7 concierge for selling jewelry, offering the most natural conversations I’ve ever experienced from an AI. Setting it up was easy, just one click, with many design options to seamlessly integrate it with our Shopify store. I have to give a shout-out to the Flyweight support team too - I had some extra design requests, and they were fulfilled within 24 hours. Can totally recommend it!
Frequently asked questions
What is Flyweight?
Flyweight is an AI chatbot for Shopify that turns your whole store into one on-brand AI agent. It connects your products, pages, policies, and live order data into a Commerce Knowledge Graph, then sells, supports, and completes actions for customers right inside the conversation. Setup takes about 30 minutes from the Shopify App Store, with no coding.
How is Flyweight different from a generic Shopify chatbot?
Most chatbots answer from generic training data. Flyweight is grounded in your real store through a Knowledge Graph, so it recommends the right products, applies your actual policies, and uses live order context. That grounding reduces hallucinations and keeps answers reliable, and the same AI agent can also take action, like updating an order or capturing a lead.
How long does setup take, and do I need a developer?
Most stores are live in about 30 minutes. You install the app from the Shopify App Store, Flyweight automatically builds your Commerce Knowledge Graph from your store content, and you can test and fine-tune before going live. No API keys or developer work required, and the knowledge refreshes automatically every night.
Does the AI chatbot support multiple languages?
Yes. Flyweight answers your customers in their own language and stays in your brand voice, so a single AI agent can sell and support shoppers across your markets around the clock.
Is Flyweight GDPR and EU AI Act compliant?
Flyweight is GDPR compliant with a Data Processing Agreement and is built in line with the EU AI Act. Human takeovers are included free, so your team always stays in control. If data residency matters for your store, we handle it as a conversation rather than a blanket promise.
What does Flyweight cost?
Flyweight is AI-first: you pay for AI interactions, and human takeovers and live chat are included from the start. Plans scale with your store and you can start for free. See the pricing page for current plans.
For tutorials, guides and best practices visit our blog or watch our videos.