What is an AI sales and support chatbot for Shopify?

It is one AI chatbot that both sells and supports. It recommends the right products from your real catalog, answers everyday questions with your store knowledge and live order context, and hands complex cases to your team with full context. Because it is grounded in your store, it stays accurate and on brand.

Can the AI chatbot recommend products and increase sales?

Yes. Flyweight understands what a shopper actually needs and recommends the right products from real attributes, not keyword guesses. Meeting purchase intent in the moment turns product questions into sales, day and night.

How does it handle support like order status, returns, and sizing?

The AI chatbot answers with live order and customer context, so it can share order status and tracking, explain your returns and shipping policies, and help with sizing. Routine questions get resolved automatically, around the clock.

Does it hand off to a human agent?

Yes. When a case needs a person, the AI chatbot hands it to your team with the full conversation context. Human takeovers and live chat are included free, so nothing gets lost in the handover.

Which languages does the support chatbot speak?

Flyweight replies in your customers’ language while keeping your brand voice, so one Shopify AI chatbot can sell and support across all your markets.

AI Sales & Support

AI sales and support chatbot, grounded in your store.

One AI chatbot recommends the right products, resolves everyday questions, and hands the hard cases to your team with full context. Grounded in your store knowledge and live order data.

GDPR & AI-Act compliant. Human takeovers included free.

Sells

Answers questions, understands what the customer actually needs, and recommends the right products in your brand voice.

Recommends the right products from real attributes, not keyword guesses.
Understands what the customer actually needs before suggesting.
Explains the differences between products and variants.
Guides shoppers to a confident purchase, day and night.

Which of your jackets is warmest for winter cycling?

For winter rides the Alpine Shell is our warmest, wind and water resistant. Want me to compare it with the Trail Jacket?

Supports

Resolves common questions using your real store knowledge and live order context.

Resolves common questions using your real store knowledge.
Answers with live order and customer context.
Handles returns, shipping and sizing questions around the clock.
Hands complex cases to your team with full context. Human takeovers are included free.

Where's my order? It's been 4 days.

Order #1042 shipped yesterday and is out for delivery today. Here's your live tracking link.

Live with Shopify brands

How stores use the Flyweight AI Agent to sell and support, right inside the conversation.

Turning product conversations into sales

Recovery technology is a considered purchase. Shoppers want to know which device fits their training, their goals, and their budget before they commit, and those questions often arrive at the exact moment they are ready to buy.

The Flyweight AI Agent helps shoppers identify the right recovery solution, answers detailed product questions, and guides them to the best fit, grounded in the real Reboots catalog and content.

By meeting purchase intent in the moment, the same conversation that answers a question also closes the sale.

1 in 8 conversations leads to a sale

★★★★★

I train for marathons. Should I get the boots or the full recovery set?

For running recovery, the boots target your legs directly. If you also get back or hip tightness, the set adds those zones. Want a quick comparison?

Yes, and can I still order today?

Absolutely. Here is the boots vs. set comparison and both are in stock.

Grounded in your Knowledge Graph

Every answer is grounded in a structured commerce knowledge graph built from your store, which reduces hallucinations and keeps recommendations and policies accurate.

How the Knowledge Graph works

Ready to go further?

The same agent can complete approved actions end to end, from a newsletter signup to an order change.

Explore AI Process Automation

Frequently asked questions

- What is an AI sales and support chatbot for Shopify?
  It is one AI chatbot that both sells and supports. It recommends the right products from your real catalog, answers everyday questions with your store knowledge and live order context, and hands complex cases to your team with full context. Because it is grounded in your store, it stays accurate and on brand.
- Can the AI chatbot recommend products and increase sales?
  Yes. Flyweight understands what a shopper actually needs and recommends the right products from real attributes, not keyword guesses. Meeting purchase intent in the moment turns product questions into sales, day and night.
- How does it handle support like order status, returns, and sizing?
  The AI chatbot answers with live order and customer context, so it can share order status and tracking, explain your returns and shipping policies, and help with sizing. Routine questions get resolved automatically, around the clock.
- Does it hand off to a human agent?
  Yes. When a case needs a person, the AI chatbot hands it to your team with the full conversation context. Human takeovers and live chat are included free, so nothing gets lost in the handover.
- How accurate are the answers?
  Every answer is grounded in a Commerce Knowledge Graph built from your store, which reduces hallucinations and keeps recommendations and policies reliable. The knowledge refreshes nightly, so answers stay current as your store changes.
- Which languages does the support chatbot speak?
  Flyweight replies in your customers’ language while keeping your brand voice, so one Shopify AI chatbot can sell and support across all your markets.

For tutorials, guides and best practices visit our blog or watch our videos.

Turn conversations into sales and resolved tickets

Launch an AI agent grounded in your store, with human takeovers included free.