One on-brand AI. Every channel your customers use.

• • Where can the Flyweight AI answer today?

    Today your on-brand AI is live on your Shopify storefront as an AI Chatbot and as AI Search. Both are grounded in your store content and refreshed daily, so customers get accurate answers whether they chat or search.

  • What is AI Search for Shopify?

    AI Search is AI-powered search that can replace your storefront search bar. Instead of keyword matching, it understands what shoppers mean and answers from your real store content, helping them find the right product faster.

  • Which channels are coming next?

    The same on-brand AI is coming to the messaging apps your customers already use, including Instagram, WhatsApp, and Messenger, so you can support and sell wherever they reach out.

• • Can Flyweight answer support tickets?

    Yes, this is coming to AI Pro and AI Leader. Your Flyweight AI will answer tickets directly on your platforms, grounded in your store content. Zendesk, Freshdesk, Gorgias, Gmail, and Outlook are just examples, and each tool is connected to your store by one of our experts.

  • Is it the same AI across every channel?

    Yes. Your store is the source, Flyweight turns it into one on-brand AI, and that same AI answers everywhere with the same knowledge and the same voice.

  • Do we need to rebuild content for each channel?

    No. Your store already holds the answers. Flyweight builds them into a Commerce Knowledge Graph once and reuses that across every channel, so you do not maintain separate content per platform.

For tutorials, guides and best practices visit our blog or watch our videos.