One on-brand AI. Every channel your customers use.
Your store already holds the answers. Flyweight turns all of it into one on-brand AI, refreshed daily, ready to answer wherever your customers reach out.
WhatsApp, Facebook Messenger and Instagram are live. Ticket Copilot is in beta on AI Pro and AI Leader. Get started in the app under Setup → Channels.
One on-brand AI, ready for every channel
Flyweight turns your whole store into one on-brand AI and keeps it current. The same assistant then answers wherever your customers reach out, with the same knowledge and the same voice.
- One on-brand voice across every channel.
- Grounded in your store and refreshed daily.
- Live on your storefront, WhatsApp, Facebook Messenger and Instagram.
- Human takeovers included, so your team stays in control.
Answers on
AI for your storefront and social messages
WhatsApp, Facebook Messenger and Instagram are live. Your AI answers product and support questions with the same store knowledge and brand voice across all three.
Your storefront chat
Live todayAI-powered search that can replace your storefront search bar
Live today
InstagramDirect messages
New
WhatsAppDirect messages
New
Facebook MessengerDirect messages
NewDraft replies right where your team works
Flyweight Copilot is a browser extension for your support inbox. It reads the conversation, looks up the order in your store, and drafts an on-brand reply your team reviews before sending.
Hi, when will my order arrive, and where can I find the assembly instructions?
Hi Zoro,
Thanks for reaching out! Your order #1035 is paid and being prepared for dispatch. You’ll get a tracking link by email as soon as it ships, usually within 2 business days.
Here’s the assembly guide for The Chillax Cruiser: chillax.example-store.com/pages/cruiser-assembly
Happy to help with anything else!
Copilot wrote this draft from order #1035 and your store content
Answer tickets where your team already works
Bring your Flyweight AI into your help desk and shared inboxes.
Ticket AI drafts replies inside your existing helpdesk or email inbox using your store knowledge. Your team reviews and sends them.
Supported tools include Gorgias, Zendesk, Freshdesk, Brevo, Greyhound CRM, Gmail, Outlook and Zoho Mail.
Ticket Copilot is in beta. Available on AI Pro and AI Leader. Our team helps connect your tools to your store.
Frequently asked questions
Where can the Flyweight AI answer today?
Use the same on-brand AI on your Shopify storefront, in AI Search and on WhatsApp, Facebook Messenger and Instagram. Every channel draws on your store knowledge.
What is AI Search for Shopify?
AI Search is AI-powered search that can replace your storefront search bar. Instead of keyword matching, it understands what shoppers mean and answers from your real store content, helping them find the right product faster.
Which social channels are available?
WhatsApp, Facebook Messenger and Instagram are live. Your AI answers product and support questions with the same store knowledge and brand voice across all three.
Can Flyweight answer support tickets?
Ticket AI drafts replies inside your existing helpdesk or email inbox using your store knowledge. Your team reviews and sends them. Ticket Copilot is in beta. Available on AI Pro and AI Leader. Our team helps connect your tools to your store.
Is it the same AI across every channel?
Yes. Your store is the source, Flyweight turns it into one on-brand AI, and that same AI answers everywhere with the same knowledge and the same voice.
Do we need to rebuild content for each channel?
No. Your store already holds the answers. Flyweight builds them into a Commerce Knowledge Graph once and reuses that across every channel, so you do not maintain separate content per platform.
For tutorials, guides and best practices visit our blog or watch our videos.
Want your AI on every channel?
See how Flyweight turns your store into one on-brand AI, ready for everywhere your customers are.